Establishing trust The key to managing any customer relationship is trust. Some of this trust can be built simply by doing what you say you're going to do, such as meeting deadlines and producing quality work. It's amazing how reassuring the words “I'm sorry” can be. Don't focus on looking for blame or blaming, but let them know that you're sorry they had a problem.
Resolve the problem right away and tell the customer what you've done. As difficult as it may be at times, it's important to stay calm. Your reassuring approach will also help your client stay calm. They'll feel like you're in control of the situation and that you can help solve their problem.
This is one of the most important customer management tips. If you work alone, it's not that difficult because all you need to do is manage your time properly. Active communication is crucial for a good relationship with customers. Do you have systems such as text messages, email, or Slack to make it easier for your customers to contact you? Are they fully informed about those systems? They should feel comfortable contacting you.
Be sure to find out how customers prefer to be contacted and actively encourage them to contact you.
